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To Use Alipay as a Payment Method Upgrade to Os 10 11 or Higher and Try Again

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Set payment issues on your account

If you endeavor to buy something on Google Play simply your payment is declined or won't process, try the steps beneath.

If you've bought something so have a trouble with or question about it, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might exist deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If yous have a red alert, enter your payment data and wait for the team to answer.

    Google Pay notifications

  4. Check your electronic mail for the review results.

Try to pay with a different payment method

  1. On your estimator, go back to the particular you want to buy on https://play.google.com.
  2. Click on the price.
  3. Adjacent to the payment method, click the Down arrow Down arrow.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit card if you encounter one of the following error messages:

  • "Unable to process payment: low bill of fare balance"
  • "Unable to complete transaction. Please use some other form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired card"
  • "Right this card info or endeavour another carte du jour"

To fix these errors, try the post-obit steps:

Brand sure your carte du jour data is upwardly to date in Google Pay

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information utilize Google Pay:

Remove or update expired cards

  1. On your computer, sign in to https://pay.google.com with your Google Account.
  2. Discover the payment method you are trying to use for the buy.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Bank check that your zip code is up to date

If your credit card is registered to a unlike address that can cause the payment to exist declined. Check the nix code matches your current address.

  1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
  2. ClickPayment methods.
  3. Find the payment method yous are trying to use for the purchase.
  4. ClickEdit.
  5. Cheque that the zip code listed matches the zip lawmaking of the billing address of your carte.
  6. If needed, update the zip code.

Then, try your purchase once again.

Submit any extra data that is requested

If the error message is followed past instructions for submitting additional information to Google, please submit it. We will not be able to process the transaction on your account without this data.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make certain you take plenty to complete the purchase.

Contact your banking concern or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte du jour to ask almost the transaction and see if they know the reason for the decline.

Set up errors with other payment methods (direct carrier billing, online banking, Google Play Residual, Gift Cards, and more than)

If you run into "Your payment was declined due to an issue with your account"

If yous see this bulletin, it might exist because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more than information to protect your account against fraud.
  • Nosotros need a little more information to comply with European union police (Customers from European Matrimony member states only).

To assistance prepare these issues:

  1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
  2. Take activity on any errors or requests in the payments eye.
    • You might need to verify your identity before y'all can buy anything through your Google Business relationship.
  3. Make sure your proper noun, address, and payment information are upward to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider neb)

If yous're having problem paying through direct carrier billing, endeavor the following:

  • Make sure you're continued to your carrier network, directly or by wi-fi.
  • Make sure y'all've added direct carrier billing as a payment method.
  • Make certain you're using the local currency.

If you all the same have issues, contact your mobile phone service provider for help.

If y'all can't add together a payment method or accept a problem with a different payment method

If you lot're having a problem with a dissimilar payment method, go to Google Pay to fix the outcome.

  1. On your computer, sign in to https://pay.google.com with your Google Business relationship.
  2. Await for any notifications or requests for information & provide annihilation that'southward asked for.
  3. Check that your address is up to date.
  4. Check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. You must verify the card earlier you lot can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you have multiple accounts, sign in to the business relationship with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Within ii days, you'll find a temporary charge on your carte du jour statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the viii-digit lawmaking.

If you lot try to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than two days: Wait upwardly to ii days.
    • If more than 2 days: Cheque your card argument. You should find a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Bill of fare is grayed out & says "card is ineligible"

You can't employ this menu for this purchase. Try to make the purchase again with a dissimilar card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new carte du jour.

If you lot apply dual SIM menu devices

Cheque if the right SIM card is in slot one and remove any SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DDesktop

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